Furious state and local officials insisted that the real problem was that the Federal Emergency Management Agency, which Mr. Chertoff's department oversees, failed to deliver urgently needed help and, through incomprehensible red tape, even thwarted others' efforts to help.
"We wanted soldiers, helicopters, food and water," said Denise Bottcher, press secretary for Gov. Kathleen Babineaux Blanco of Louisiana. "They wanted to negotiate an organizational chart."
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