Hood was surprised to see the president of Diebold's election unit, Bob Urosevich, arrive in Georgia from his headquarters in Texas. With the primaries looming, Urosevich was personally distributing a "patch," a little piece of software designed to correct glitches in the computer program. "We were told that it was intended to fix the clock in the system, which it didn't do," Hood says. "The curious thing is the very swift, covert way this was done."
Georgia law mandates that any change made in voting machines be certified by the state. But thanks to Cox's agreement with Diebold, the company was essentially allowed to certify itself. "It was an unauthorized patch, and they were trying to keep it secret from the state," Hood told me. "We were told not to talk to county personnel about it. I received instructions directly from Urosevich. It was very unusual that a president of the company would give an order like that and be involved at that level."
According to Hood, Diebold employees altered software in some 5,000 machines in DeKalb and Fulton counties - the state's largest Democratic strongholds. To avoid detection, Hood and others on his team entered warehouses early in the morning. "We went in at 7:30 a.m. and were out by 11," Hood says. "There was a universal key to unlock the machines, and it's easy to get access. The machines in the warehouses were unlocked. We had control of everything. The state gave us the keys to the castle, so to speak, and they stayed out of our way." Hood personally patched fifty-six machines and witnessed the patch being applied to more than 1,200 others.
The patch comes on a memory card that is inserted into a machine. Eventually, all the memory cards end up on a server that tabulates the votes - where the patch can be programmed to alter the outcome of an election. "There could be a hidden program on a memory card that adjusts everything to the preferred election results," Hood says. "Your program says, 'I want my candidate to stay ahead by three or four percent or whatever.' Those programs can include a built-in delete that erases itself after it's done."